While the warranty protects against all defects, it does not extend to damage resulting from accidents or problems related to software.
Refurbished: The sellers we partner with adhere to rigorous quality standards. Every refurbished item undergoes a meticulous process that includes thorough cleaning, comprehensive testing to ensure perfect functionality, and careful assessment. Additionally, any ageing parts are replaced with high-quality new components. You can be confident that our refurbished items function perfectly.
Used/Secondhand: When you purchase a used or secondhand item from a private seller, you typically rely solely on their description of its condition. There is often no guarantee or warranty provided.
Refurbished: The sellers we partner with adhere to rigorous quality standards. Every refurbished item undergoes a meticulous process that includes thorough cleaning, comprehensive testing to ensure perfect functionality, and careful assessment. Additionally, any ageing parts are replaced with high-quality new components. You can be confident that our refurbished items function perfectly.
Used/Secondhand: When you purchase a used or secondhand item from a private seller, you typically rely solely on their description of its condition. There is often no guarantee or warranty provided.
Yes, all our phones are unlocked, allowing you to use them with any carrier. Just add your SIM card and go!
You can return any order freely within 14 days after receiving your order. Please see the sections below for specific instructions: https://www.earthproven.co.uk/return-and-refund-policy
We apologize if your order arrived damaged. Please notify us within 5 business days of receiving the delivery with details and any supporting evidence (e.g., photos) so we can assist you further.
If you are missing an item from your order, please contact our customer support team with your order details, and we will investigate the issue promptly.
If you are having trouble tracking your order, please visit our order tracking page on our website or contact our customer support team for assistance.
Delivery time for standard delivery requires 4-6 working days. Delivery time for expedited delivery requires 2-4 working days.
We are pleased to offer FREE UK Standard Delivery on all full-priced products.
Unfortunately, once an order has been placed, we may not be able to change the delivery address. Please contact our customer support team as soon as possible, and we will do our best to assist you if possible.
There may be limits on the quantity of certain items you can order online. If you encounter any restrictions, this will be indicated during the checkout process. For large bulk orders, please contact our business sales team.
While you can browse our website without an account, you will typically need to create an account to place an online order. Having an account allows you to track your orders and manage your details.
You may be able to cancel your order before it has been dispatched. Please contact our customer support team as soon as possible with your order details to request a cancellation. Once an order has been shipped, our standard returns policy will apply.
Our product range includes both new and refurbished items. It's important to understand that refurbished is not the same as used or secondhand.
We accept a variety of payment methods for online orders, including [Visa Card, Master Card, PayPal, Stripe etc.. These options will be displayed during the checkout process.
You can choose to get your orders delivered to an address other than your billing address. Just enter this address during the checkout process. We are unable to change the address once the order has been placed.