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Privacy Policy

Your Privacy Matters at Earthproven.co.uk

This Privacy Policy is here to clearly explain how Playleak Limited ("we," "us," or "our"), the folks behind the Earthproven.co.uk website (that’s you’re currently on), handle your personal information. We’re committed to keeping your trust and protecting your data with the same care we’d expect ourselves. Our practices align with the UK General Data Protection Regulation (UK GDPR) and other pertinent UK data protection laws.

1. Who's Looking After Your Data?

The entity responsible for your personal data is Playleak Limited, located at 1019, 10/F, Nam Fung Commercial Center, Kowloon Bay, Kowloon, Hong Kong.

2. Our Promise to You

We believe your data is yours. We promise to treat it with respect, keep it secure, and be upfront about how we use it to make your Earthproven experience better.

3. What Information We Collect About You

To bring you the best possible service, we collect a few different kinds of information:

3.1 Information You Share Directly

  • Your Account Details: When you sign up, place an order, or subscribe, we might ask for things like your name, email, address, phone number, birthday, payment information, and what kind of updates you’d like to hear from us.
  • When You Talk to Us: We keep records of any chats, emails, or survey responses you send our way.
  • Joining In: If you enter a competition or give us feedback, we’ll keep that information too.

3.2 Information We Gather Automatically

  • Your Device: We collect details about the tech you’re using, like the model, operating system, unique IDs, and network info.
  • Website Activity: Our servers automatically log things like your IP address, browser type, which pages you visit, and when.
  • Rough Location: We might figure out a general area based on your IP to show you the right prices and delivery options. If you say it’s okay, we might get a more precise location from your device.
  • Local Bits on Your Device: We might store some info directly on your browser or device to make things run smoother next time you visit.
  • Cookies and Similar Helpers: We use these little tools to understand how you use our site. Our Cookie Policy has all the details.

4. How We Put Your Information to Use

We use the information we collect to:

  • Get your orders to you and handle any returns.
  • Manage your account and help you out if you need support.
  • Make your Earthproven experience feel more personal.
  • Keep you in the loop about your orders and, if you want, our latest news and offers.
  • Make our website and services even better based on how everyone uses them.
  • Keep things safe by spotting and preventing anything dodgy.
  • See how our website is doing and where we can improve.
  • Do what the law asks us to do.
  • Show you ads and offers that we think you’ll be interested in (if you’ve said that’s okay).

5. Who We Might Share Your Information With

We only share your info with trusted folks who help us run Earthproven and make sure you get a great experience. This includes:

  • Our Parent Company: Playleak Limited.
  • Service Partners: Companies that handle payments, store our products, deliver your orders, and process returns. We make sure they look after your data properly.
  • Tech and Marketing Helpers: Companies like Google, our advertising partners, and our website hosts who help us understand our business and reach out to you.
  • If You Say So: Like when you log in with a social media account or pay with PayPal.

We will never sell your personal data to anyone.

6. Where Your Data Might Go

Sometimes, your data might end up being processed in countries outside the UK and the European Economic Area (EEA). If this happens, we make sure there are proper safeguards in place to protect it, as required by UK law.

7. Your Rights Over Your Information

You have rights when it comes to your personal data. You can:

  • Ask us what information we have about you.
  • Ask us to fix anything that’s wrong.
  • Ask us to delete your information in certain situations.
  • Tell us to stop using your information in certain ways.
  • Object to us using your information for certain things, like marketing.
  • Get a copy of your data in a format you can easily use.
  • Not be subject to decisions made purely by computers that significantly affect you.
  • Change your mind and withdraw your consent if we’re using your data based on that.

If you want to exercise any of these rights, just get in touch using the details below.

8. Keeping Your Data Safe

We take keeping your data secure seriously. We use various measures to protect it from being accidentally lost, used, or accessed in an unauthorised way. However, the internet isn’t completely secure, so we can’t guarantee absolute security.

9. How Long We Keep Your Data

We’ll only keep your data for as long as we need it to provide our services to you and to meet any legal requirements. How long we keep it depends on what it is and why we collected it.

10. All About Cookies

Like most websites, we use cookies to make our site work better for you. Our Cookie Policy explains what they are and how we use them.

11. Links to Other Sites

Our website might have links to other websites. We’re not responsible for their privacy practices, so make sure you check their policies if you visit them.

12. If We Update This Policy

We might need to update this policy every now and then. If we do, we’ll post the changes here and let you know if it’s a big change. Keep an eye on the "Last Updated" date below.

13. Get in Touch

If you have any questions or concerns about this policy or how we handle your data, please reach out:

Playleak Limited
1019, 10/F, Nam Fung Commercial Center
Kowloon Bay, Kowloon
Hong Kong

Email: privacy@earthproven.co.uk

This policy is in line with the UK General Data Protection Regulation (UK GDPR) and other relevant UK laws.

Last Updated: April 12, 2025